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Legal & Transparency

Privacy Policy

HelloKhata is owned and operated by Maple Service Solution Limited, a company registered in Bangladesh. We are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store and share information when you use our website, applications and services.

Maple Service Solution Limited · Bangladesh

Official Privacy Policy & Commitment

HelloKhata is owned and operated by Maple Service Solution Limited, a company registered in Bangladesh. We are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store and share information when you use our website, applications and services.

01

1. Information We Collect

We may collect the following information:

Personal Information

Name, phone number, email address and account details.

Business Information

Business name, products, inventory, sales, purchases, expenses, customer, supplier and employee records.

Technical Information

IP address, device information, browser details, usage logs and cookies.

AI and Voice Information

Voice recordings, text inputs, prompts and business information submitted through our AI features.

02

2. How We Use Your Information

We use your information to:

  • Provide and maintain HelloKhata services
  • Manage sales, purchases, inventory, accounts and business operations
  • Process AI requests and generate business insights
  • Send SMS alerts, notifications and service updates
  • Provide customer support and improve our services
  • Maintain security, prevent fraud and comply with legal obligations
03

3. AI and Voice Processing

HelloKhata uses AI technology to process voice inputs, text instructions and relevant business information to provide assistance and perform authorized tasks. Information may be processed by third-party AI and technology providers to deliver these features.

Important Verification Notice

AI-generated results may not always be accurate. Users should verify important financial and business information before relying on it.

04

4. Information Sharing

We do not sell or rent your personal or business information.

We may share information with trusted hosting, cloud, AI, analytics, SMS and communication providers, authorized integration partners, professional advisers and government authorities where required by law.

Third-party providers may process information only for authorized purposes, subject to applicable legal and contractual safeguards.

Our Commitment

Your customer records, financial accounts and ledger entries remain strictly confidential and will never be monetized or sold to third parties.

05

5. Data Security and Retention

We implement reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse or disclosure.

We retain information only as long as necessary to provide our services, fulfill contractual obligations and meet legal requirements. Information that is no longer required will be securely deleted, anonymized or disposed of, subject to applicable law.

No electronic system can be guaranteed to be completely secure.

06

6. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also withdraw consent where processing is based on consent and exercise other applicable data protection rights.

Requests can be submitted through our contact details below. We may verify your identity before processing a request.

07

7. Cookies and Third-Party Services

Our website may use cookies and similar technologies to maintain sessions, remember preferences and improve performance.

HelloKhata may also integrate with third-party platforms. Their services are governed by their own privacy policies, which we encourage you to review.

08

8. Children's Privacy

HelloKhata is intended for business owners and authorized business users, not for independent use by children. We do not knowingly collect children's personal information unlawfully.

09

9. International Data Processing

Your information may be processed or stored outside Bangladesh through our technology and service providers.

Any international transfer will be subject to applicable data protection laws and required safeguards.

10

10. Policy Updates

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements. Updates will be published on this page with a revised date. Additional notice or consent will be provided where required by law.