How can we help?

13 answers

• Getting startedWhat do I need to start using HelloKhata?+

  A smartphone or computer with internet access, your business name and the list of products you sell. You can add products gradually — you don't need everything on day one.

• Getting startedCan I use HelloKhata in Bangla?+

  Yes. HelloKhata is designed for Bangla and English, and you can switch languages at any time.

• Getting startedWhich types of businesses can use it?+

  Grocery and retail shops, pharmacies, super shops, online sellers, F-commerce sellers and other businesses that buy, sell and keep accounts. Some solution modules are still planned — each Solutions page shows the current status.

• Getting startedCan I sell online with my own store?+

  HelloKhata Online Store is designed to let sellers build a branded storefront connected to their products and orders. Check the Online Store page for the current status of each capability.

• AI assistantCan HelloKhata reply to my Facebook messages?+

  HelloKhata Social Commerce is designed to bring Page messages into a shared inbox with AI-assisted replies, but only for Pages and accounts you connect and authorise. It cannot read private Facebook Group posts. See the F-Commerce page for the current status of each channel.

• Sales & billingHow do I record a sale on due?+

  When making a bill, choose the customer and select due as the payment method, fully or partly. Their balance updates automatically.

• Sales & billingCan I record a sale by speaking?+

  The voice assistant is designed to help you record and ask about business activity by speaking. Availability may depend on your plan.

• Stock & purchasesHow does stock update?+

  Stock goes down with every sale and up with every purchase you record. You can also adjust stock manually after a count.

• Stock & purchasesHow do I include transport costs in a purchase?+

  When recording a purchase, add transport, labour or other costs. They're included in the cost per unit of the goods.

• AI assistantWhere do the assistant's answers come from?+

  From the business records in your account that you're authorised to access. If the information isn't recorded, the assistant can't know it.

• AI assistantDoes the assistant listen all the time?+

  No. It only listens when you choose to ask a question.

• Account & dataWho can see my business information?+

  People you authorise on your account. Details about data handling will be set out in our Privacy Policy.

• Account & dataHow do I get help?+

  Call us on +880 1734-114388, message us on WhatsApp at +880 1922-557436, email contact@hellokhata.com, or use the contact page. Tell us your business type and question, and we'll get back to you.